COVID-19 Policy

We’ve put a great deal of thought and care into making sure our salon environment is as safe and sanitized as possible for you and our stylists. To assist us, we worked with the top infectious disease doctors to create our Safe Salon Commitment.

All stylists are required to wear a face mask that covers the nose and mouth in a snug manner for their entire shift. California law also requires all customers to wear a well-fitting face mask during your visit. You may be asked to hold your mask in place during your service time.

We recommend everyone schedule their salon service and check-in online on supercuts.com or the Supercuts app. You can also call the salon to get on the waiting list. This helps to minimize wait time and limit the number of people in the salon at once. Some areas of California require advanced check-in. Read more on Supercuts Safe Salon Commitment.

FORCED CLOSURES

At this time, the Regional Stay At Home Order has been lifted in California. We are working to recall our team members and open up all of our salons as soon as possible. We highly recommend that you use our mobile app to make a reservation.

If we are forced to close again, we will proactively adjust memberships accordingly for impacted members. We are committed to providing you safe salons, an elevated look and a value you cannot get anywhere else. So during this time, we will make sure that you will not lose out on any program benefits from the Supercuts Unlimited Program.

If a salon is forced to close due to State mandate, we will pause payments and extend memberships as soon as possible for those impacted. We will maintain the payment freeze until the member’s home salon is permitted to reopen. If a member is charged incorrectly, we will promptly refund the charge. The process we will take to postpone payments is below.

EXAMPLE: We are told that a salon must close on the December 10th due to a State mandate. On that day, we will adjust the billing date of members, from the impacted salon, that have a December 11th billing date. Their new billing date will be January 10th.

On December 11th if we are still forced to be closed, we will adjust the billing date of members, from the impacted salon, that have a December 12th billing date. Their new billing date will be January 11th. We have already extended memberships 30 days for each day of the month (for those in wave 1). We will continue extending memberships and suspending payments while we are forced to be closed.

For those with yearly memberships at impacted salons, we will provide the appropriate credit once your year membership is about to renew.

You do not need to contact us to take advantage of any of the above benefits.

THANK YOU FOR YOUR PATRONAGE

While we hope that we do not have to implement this contingency plan, this is a manual process and we thank you for your patience as we work through this process.

Stay safe during this holiday season

Team Moxie